This Privacy Policy outlines our ongoing obligations to you in how we manage your Personal Information. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which guide how we collect, use, disclose, secure and dispose of your Personal Information.
By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us. However, if you do not, it may affect your use of the website and the products and/or services we offer on or through it.
What is Personal Information and how is it obtained
Personal information is information or an opinion that identifies an individual. The information we collect depends on how you use our website and/or do business with us. This may include: your name, email address, phone number, and mailing address.
This Personal Information is obtained in many ways, including when you fill out the contact form, make a booking, schedule an appointment, make payment, subscribe to our newsletter or correspond with us.
In most cases, we collect your personal information directly from you. However, in some circumstances we may be provided with information through trusted third parties such as payment processors (Stripe). In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Website analytics
We use privacy-friendly analytics tools to understand how visitors use our website. These tools collect only anonymous, aggregated data and do not track you as an individual. The anonymous aggregated data includes which pages you visited on our website, the type of browser and device you use, your general location (country and region only), and which website referred you.
Cookies
We may use ‘cookies’ (small bits of data sent to your computer browser) to store your preferences and enhance your website experience. Cookies do not collect personally identifiable information. But if you prefer not to receive cookies, you can adjust the privacy settings on your web browser to reject cookies or notify you when cookies are used.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
- To third parties where you consent to the use or disclosure;
- Where required or authorised by law;
Confidentiality of Sensitive Information
We maintain strict separation between the Personal Information that is collected when you use our website and services and the information that is shared during a coaching session and over the course of a coaching engagement. The latter is strictly confidential and governed by professional confidentiality obligations in our Coaching Agreement.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to delete or de-identify it. However, some records may be kept for up to 5 years to meet legal or business requirements.
Although we take measures to safeguard against unauthorised access or disclosure, we cannot guarantee the security of information transmitted to or from us over the Internet.
Your rights to your Personal Information
Access
You may request details of the personal information that we hold about you. We will not charge a fee for your access request, but may charge a reasonable administrative fee for providing copies of your information. In order to protect your personal information we may require identification from you before releasing the requested information.
Correction
If you believe that any information we hold about you is inaccurate, out of date, incomplete, or misleading, please contact us. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Unsubscribe
To unsubscribe from our email list or opt out of communications, please contact us or use the opt-out link provided in our emails.
Complaints
If you believe that we have breached the Australian Privacy Principles, please contact us giving details of the alleged breach. We will promptly investigate your complaint and respond in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Policy update
This policy may change from time to time and is available on our website.
Contact us
If you have any queries or complaints about our Privacy Policy, please contact us.
Updated 19 Jan 2026